STS Cable

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STS Support

Frequently Asked Questions

General Information

What is the cost of installation?

The standard installation fee is $78.00.

Do I have to sign a service contract?

No. STS Cable does not require a long-term service contract.

Where can I pay my bill?

There is also a drop box available at this address.
Or you can pay online.

You can mail your bill to:
STS Cable
2080 Wesley Chapel Road
Zanesville, OH 43701

Can I receive my bill via e-mail?

Yes. Go to Paperless Express Billing and sign-up to register for online billing.

Does STS Cable accept credit cards?

Yes. STS Cable accepts payments via PayPal in the office by approved card or you can visit our online payment page to make a payment now. 

When is my bill due?

Bills are processed and mail on the 23rd of each month and are due the 20th of each month. Due date is always displayed on invoice.

What happens if I don’t pay my bill on time?

Bills not paid by the due date will be assessed a late fee and can result in disconnection  of services

Is technical assistance available? Where do I call for help?

Technical assistance is available for both STS Speednet
SpeedNet customers call 877.297.5139 toll free for support.

STS SpeedNet

What is broadband service?

Broadband service refers to Internet access that is faster than 56K dialup. The term broadband refers to any type of transmission technique that carries multiple voice, video, or data channels simultaneously over a common wire. It is a large pipeline (much bigger than dial-up connection) that brings information to your home. In this instance, broadband refers to high-speed Internet access using this transmission technique.

Is high-speed Internet the same as broadband service?

High speed and broadband are interchangeable terms used to refer to the power of the Internet connection you are using.

How does broadband work?

Broadband Internet connects your computer to the Internet via a high-speed cable modem and a fiber-optic cable network. This can also bring you digital television services.

Why should I get broadband service?

Broadband Internet allows you to receive more information quickly and do more on the Internet by giving you:

  • An always-on connection – no busy signals or dial-up frustrations
  • Blazing speed – up to 50 times faster than dial-up
  • The ability to surf the web without tying up your phone line
  • Multiple e-mail accounts
  • Fast video and music downloads

 

What kind of computer do I need?

Generally you need a computer system with these elements:

PC: Pentium 133 MHz processor with Windows 95 or higher, at least 64 MB of RAM and 200 MB of free disk space.

Macintosh: Power PC, 75 MHz processor with System 7.5 or higher and 200 MB of free disk space

How much does STS SpeedNet cost?

STS SpeedNet stand alone service is $49.95 per month.


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